How Can We Help?

Booking with Two Sisters Maid to Clean is simple. Request a free estimate through our website, give us a call, or send us a quick message. We'll gather a few details about your home and schedule a convenient time that works for you.

We pair you with a consistent, trained cleaning team that gets to know your home and your preferences. You can communicate special requests anytime, and we adjust as your needs change.

We offer weekly, bi-weekly, every-four-weeks, and one-time cleanings. Most clients choose bi-weekly recurring service.

Yes. We can quote a partial-home clean (e.g. main level only, or specific rooms). Just let us know which areas to include or skip.

Our standard cleaning hours are Monday–Friday, 8:00 AM to 5:00 PM. We typically offer arrival windows rather than exact times.

We generally do not clean on weekends so our team can rest with their families. Limited exceptions may apply for special situations.

A light tidy — picking up toys, clothes, and dishes — lets our team focus on deep cleaning surfaces rather than organizing. Secure pets and valuables you'd like undisturbed.

This is not required — we know you get busy. We can add a tidy service for an additional fee and we'll take care of the prep work.

No long-term contracts. You can pause, change frequency, or cancel recurring service at any time.

Just let us know. We'll add notes to your file so your team skips those rooms or surfaces every visit. For scheduling purposes, we ask that you let us know 24–48 hours prior to service.

We would never exclude areas without written communication being sent prior to service.

Pricing depends on your home's size, condition, frequency, and the scope of work. Request a free estimate and we'll provide a clear, no-pressure quote.

Yes. Recurring cleanings are typically a flat rate so you always know what to expect.

The first clean is more thorough — it brings the home to a baseline. After that, our recurring rate maintains the result, which takes less time.

Skipping appointments means more soil buildup, which takes longer to clean. We may need to apply the next-tier rate (e.g., bi-weekly rate becomes monthly).

Most initial cleans run between 4 and 8 hours depending on home size and condition. We'll estimate during your quote.

We do yearly rate increases and occasional increases if the job starts to take more time than we originally quoted.

Payments not made within 24 hours incur a 5% late fee.

We factor square footage, number of bedrooms and bathrooms, pets, clutter level, frequency, and any add-ons (interior fridge, oven, windows, etc.).

Standard estimates exclude exterior windows, carpet shampooing, garages, biohazards, and heavy organizing. Reach out and we'll clarify your specific quote.

Yes. Our pricing reflects insured, trained, W-2 employees and quality products. We're competitive within the professional cleaning market.

Lower-priced services often use independent contractors, no insurance, or fewer cleaning steps. We invest in trained staff, insurance, and proven processes.

Yes — we work hard to keep the same day and arrival window for every visit so you can plan around it.

Just contact us at least 48 business hours in advance and we'll find another day in your cycle.

Not at all — many of our clients travel. Just give us notice. If gaps become long, we may adjust to the corresponding frequency rate.

When roads are unsafe, we reschedule for the safety of our team. We'll contact you as early as possible to find a new day.

Let us know as soon as possible. If your new home is within our service area we'll update your file and re-estimate based on the new space.

Yes. Pauses are easy — just tell us when you'd like to resume and we'll hold your spot when possible.

We recommend it. A deeper seasonal clean tackles baseboards, blinds, light fixtures, and other detail work beyond a maintenance visit.

Cancellations with less than 48 business hours notice are subject to a fee (typically 50% of the clean cost) because we've already reserved your team's time.

We'll attempt to reach you. If we can't gain entry, a lock-out fee applies since the team's time was reserved.

The lock-out fee is typically 50% of your scheduled cleaning cost.

We'll send a friendly reminder. Payments not made within 24 hours incur a 5% late fee.

We observe Memorial Day, Independence Day, Labor Day, Thanksgiving, Christmas Eve, Christmas, Juneteenth, and Martin Luther King Jr. Day. If your clean falls on a holiday we'll reschedule.

No. Most clients provide a key, garage code, or lockbox so we can clean while they're at work or running errands.

Either disarm before we arrive, or share a temporary code/instructions. We treat all access information as confidential.

Absolutely. Our team is background-checked, trained, insured, and bonded. We recommend storing irreplaceable items in a secure place as standard practice.

Yes — we've built our reputation on trust. Every team member is vetted, trained, and supervised. We're licensed, bonded, and fully insured.

We accept credit/debit cards on file, charged the day of service.

Yes — we offer discounts for active military, veterans, and seniors on the first cleaning only. Mention it when you request your estimate.

Yes! When a friend you refer becomes a recurring client, we give you a free cleaning after their referral has had their 3rd cleanings.

Contact our office and we'll securely update your card on file. You can also update it through the client portal.

Most of our products are eco-friendly — our floor and surface cleaners are eco-friendly and biodegradable.

We do have a few products that are not eco-friendly — for example, we use Lysol toilet bowl cleaner. We don't use anything strong like bleach or Fabuloso, and our products do not have strong smells.

Products that are biodegradable, non-toxic, and free of harsh fumes — safer for kids, pets, and waterways.

Tell us about any sensitivities and we'll select products accordingly, or use products you provide.

Our standard products are safe when used as directed. We let surfaces dry before pets/kids re-enter cleaned areas.

Yes — our standard products are septic-safe.

Our floor cleaner is a biodegradable cleaner safe for animals and children.

We do not put a lot of water on floors when we clean — we use a microfiber mop and spray solution.

We don't handle biohazards, pet/human waste, hoarding situations, exterior windows, heavy mold, window tracks, or walls. We do clean glass doors.

We also don't clean inside small appliances like air fryers.

Interior window glass is available as an add-on. Exterior windows are not part of our service.

We'll load a dishwasher or hand-wash a small sinkful as a courtesy. Large dish loads can be added for a small fee.

We'll change sheets if left on the bed. Just let us know.

No, we don't clean window tracks.

We sweep out garages on our move-in/out cleans.

We can also organize garages under our organization service.

Light sweeping/wiping can be arranged. Pressure washing isn't offered.

Generally no — unfinished basements, attics, and storage areas are excluded.

Yes, we do have a carpet cleaning service.

Yes, if you prefer. Otherwise we use our HEPA-filter vacuums.

No, we don't clean walls.

No — we bring all supplies and equipment unless you'd prefer we use yours.

We clean around heavy furniture. Light items (chairs, small tables) are moved and replaced.

We'll need professional pest treatment to be completed first, then we can clean. This also applies to rodent or bug infestations.

Yes — we have a trash removal service.

Heavy organizing is also available at a separate price.

No, we don't clean inside small appliances.

A trained Two Sisters Maid to Clean team — W-2 employees, background-checked, uniformed, and supervised.

Our base team size is 1 person. For larger jobs or homes — such as top-to-bottom cleans, move-in/move-out cleans, first-time cleans, and larger homes — the team size depends on the size and scope of the job.

We assign a dedicated team and protect that pairing whenever possible. Occasionally substitutes are needed due to time off.

Every team member passes background checks, in-home training, and ongoing supervision. We're bonded and insured.

Yes — every team is trained on our checklist, products, and standards, with supervisor visits and quality audits.

Yes. We carry general liability, bonding, and workers' comp.

No. Because our cleaners are our W-2 employees, you're not liable for workers' comp or payroll taxes.

Employees — never subcontractors. That's how we maintain training, accountability, and insurance coverage.

Yes — our cleaners are able to communicate in English. You can also reach the office anytime.

Tips are appreciated but never expected. We do not accept Venmo, CashApp, Zelle, Apple Pay, check, or any other method for tips. To add a tip to your invoice, give us a call at the office — or you can hand cash directly to your cleaner.

Yes — just let the office know and we'll reassign your team.

Pets are welcome to stay home. Anxious, aggressive, or door-darting pets should be crated or confined for everyone's safety.

We love pets. Please secure aggressive animals and let us know about any special instructions or sensitive areas.

We are not responsible for any damage your pet makes due to not being crated during our visit.

Reach out with your zip code and we'll confirm coverage right away.

We back every clean with our satisfaction guarantee. Let us know within 24 hours and we'll return to make it right at no charge.

Call or email within 24 hours and we'll come back to address it.

We'll report it to you the same day and work to repair or replace the item.

Reach out to the office via email or text message. We read every message.

Contact the office directly. We document, investigate, and respond promptly.

Yes — refer a friend who becomes a recurring client and you'll receive a free cleaning after their referral has had their 3rd cleanings.

Yes. Reach out to the office via email or text message with special instructions and we'll pass them along to your team.

We're family-owned, employ trained W-2 cleaners, are fully insured and bonded, and back every clean with our 24-hour satisfaction guarantee.

No — we're an independent, family-run business. That means decisions happen locally and your feedback reaches the owners directly.

Consistent teams, transparent pricing, real employees (not contractors), and a relentless focus on doing right by both clients and staff.