Category

Getting Started & Booking

9 answers

01

How do I book my first appointment?

02

How will our house cleaning relationship work?

03

How often can you provide service?

04

Can you produce an estimate for a portion of a home versus the entire home?

05

What hours of the day are available for home cleanings?

06

Do you work on the weekends?

07

What can I do to prepare prior to your arrival?

08

Do I have to sign a contract?

09

What if I want to exclude specific areas during my routine cleaning?

Category

Pricing, Estimates & First-Time Cleans

10 answers

01

How much will it cost to clean my home?

02

Will it cost the same each time you come to my home?

03

Why is the initial cleaning cost more than recurring services?

04

Why is my cleaning rate higher when I skip a regular cleaning appointment?

05

How long will my initial cleaning take?

06

Will my home cleaning price change each year?

07

How do you determine your pricing?

08

I received an estimate but I am unclear on what the price excludes.

09

Do you offer competitive rates?

10

Why are some services cheaper than others?

Category

Scheduling, Rescheduling & Skips

7 answers

01

Will you come on the same day and time for each clean?

02

What if I need to reschedule the cleaning?

03

I travel often and will need to skip some cleaning appointments. Will this pose a problem?

04

What happens if there is bad weather?

05

What if I move? How do I change my address?

06

Am I able to pause my cleaning services for a few months?

07

Should I have a Spring Cleaning every year?

Category

Policies & Fees

5 answers

01

What is your cancellation fee?

02

What if I accidentally lock the cleaning crew out on my cleaning day?

03

What is the lock-out fee?

04

What happens if I forget to make a payment on the day of the cleaning?

05

What holidays do you observe?

Category

Access, Security & Alarms

4 answers

01

Do I need to be home during the cleaning?

02

What should I do about my security alarms?

03

Are my valuables safe?

04

Can I trust Two Sisters Maid to Clean?

Category

Payments & Discounts

4 answers

01

How do I pay for my home cleaning?

02

Do you offer a senior or military discount?

03

Do you pay for referrals?

04

How do I change my payment method?

Category

Products, Green Cleaning & Sensitivities

6 answers

01

Do you offer "Green" or Eco-Friendly cleaning products?

02

What do you mean by "green house cleaning"?

03

How do you handle specific allergies or sensitivities?

04

Are the products you use pet/baby friendly?

05

Are your products safe on a septic system?

06

What do you use to clean hardwood floors?

Category

What's Included / Not Included & Extras

16 answers

01

What doesn't Two Sisters Maid to Clean clean?

02

Do you wash the windows?

03

Do you clean dishes?

04

Do you change the sheets as part of routine cleaning?

05

Do you clean window tracks?

06

Can you clean my garage?

07

Can you clean my patio or balcony?

08

Do you clean unfinished areas?

09

Do you offer carpet cleaning?

10

Can you use my vacuum?

11

Do you clean walls?

12

Do I need to provide cleaning supplies?

13

Do cleaners move furniture?

14

I had an insect infestation — can you still clean my home?

15

Can you help with organizing and trash removal?

16

Do you clean inside small appliances like air fryers?

Category

Teams, Training & Trust

11 answers

01

Who will be cleaning my home?

02

How many people will be cleaning my home?

03

Will I always have the same cleaning team?

04

How do I know I can trust your housekeepers?

05

Are your housekeepers trained and supervised?

06

Are you bonded and insured?

07

Am I liable for Worker's Compensation?

08

Are your housekeepers employees or subcontractors?

09

Do the cleaners speak English?

10

Do I tip the cleaning crew?

11

Can I change my assigned cleaning team?

Category

Pets

2 answers

01

What should I do with my pets during the cleaning?

02

What is your policy regarding pets?

Category

Service Areas

1 answer

01

Do you service my area?

Category

Feedback, Issues & Guarantees

7 answers

01

What if I'm not satisfied with the service?

02

What if the cleaning team missed a spot?

03

What if something in my home is damaged or broken?

04

How do I provide feedback on my cleaning?

05

How do I report an incident related to my recent cleaning?

06

Do you have a referral program?

07

Is there a way to leave specific instructions for my team?

Category

Why Choose Us?

3 answers

01

Why should I hire Two Sisters Maid to Clean?

02

Are you a franchise?

03

What makes you different from other cleaning services?